FAQ'S
About Us
What is Royal Asia?
Royal Asia is a line of Frozen Asian Meals provided to you by Tai Foong USA, a leading supplier of frozen seafoods and Asian cuisine meals to retail and foodservice operators in North America.
Who is Tai Foong USA?
Founded in 1958, Tai Foong has been producing and importing high quality food products into North America since 1977. The company is committed to supplying customers with the finest, highest quality seafood products in the world.
Where Are You Located?
We are a privately held, family and minority owned company based in Seattle, Washington.
What Are You Known For?
Tai Foong USA is devoted to consistent excellence in craftsmanship, quality of product, service, and be socially and environmentally responsible.
What is Sustainable Seafood?
Sustainable seafood can be defined as seafood that is either wild caught or farmed in ways that ensures the long term viability of species, and protects and improves our environment and the rights and livelihoods of fisheries dependent communities.
Is Your Seafood Sustainable?
We are the first company to market Marine Stewardship Council (MSC) Certified shrimp and Aquaculture Stewardship Council (ASC) certified tilapia in the United States. For many years, we have been working with the Sustainable Fisheries Partnership to work on fisheries to become more sustainable. We have a Fishery Improvement Project in Baja California Sur, Mexico, to help local fishermen use better management and gear for fishing. We also continually work with the Monterey Bay Aquarium to stay ahead of sustainable initiatives.
Where Can I Buy Royal Asia?
Royal Asia products are available at major grocery retailers across the United States, including Costco, Whole Foods, and other regional supermarkets. For more information, please contact us at info@northernchef.com
How do I Prepare Royal Asia Products?
Our meals are designed for convenience and can be prepared in minutes. Each product has detailed cooking instructions on the packaging, whether it's stovetop, microwave, or oven preparation.
How Can I Contact Customer Service?
You can reach our customer service team via our contact form on the website. We’re happy to help with any questions or concerns.
Our Products
Are Your Products All Natural?
Most of our products are made with high-quality ingredients and some are all-natural. To see which ones are not, check each packages ingredients where you can learn more.
Are Your Products Gluten Free?
Some of our products are gluten-free! Look for the gluten-free label on our packaging or check the product descriptions on our website.
Are Your Products Sustainable?
Yes! Sustainability is a priority for Royal Asia. We source our seafood responsibly, ensuring that our products meet high environmental and ethical standards.
Shipping
Why Is Shipping Expensive?
Shipping frozen products requires specialized packaging and expedited shipping methods to ensure food safety and maintain quality. These factors contribute to higher shipping costs.
What if My Order Melted During Transit?
Do not consume or refreeze any Royal Asia Products that have been melted. If your Royal Asia products arrived melted or in a condition you're concerned about, please take a picture of the product and contact our customer service team with your order number to discuss replacement eligibility.
Additional Questions
What's Northern Chef?
Northern Chef is another brand brought to you by the Tai Foong USA family.
What's the Difference Between Royal Asia and Northern Chef?
While there are some similarities, Northern Chef products provide more gluten free options and also less cuisine based alternatives.
What if I Have an Issue with a Product I Purchased from a Grocery Store?
Exchanges or refunds are handled at the store where you purchased Royal Asia products from.